Get in touch.

Bug report, feature request, or just want to say hi? We'd love to hear from you.

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We'll get back to you within 24-48 hours. Usually faster.

Common Questions

How do I cancel my subscription?

Go to your iPhone's Settings > tap your name > Subscriptions > Latchly. From there you can change or cancel your plan. We don't handle billing directly since it all goes through Apple.

Can I get a refund?

Refunds are processed by Apple. You can request one at reportaproblem.apple.com.

I lost my data. Can you recover it?

Since all data is stored on your device (not on our servers), we can't recover data after the app is deleted. We recommend using the CSV or PDF export feature regularly to back up your data.

How long does it take to get a response?

We try to respond within 24-48 hours. Usually faster.