Guides, troubleshooting, and the things we get asked a lot. If you can't find what you need, a real human will reply to your email — usually within a day.
Your first week with Latchly — setup, the timer, Lock Screen widget, and how we like to be used at 3am.
Read the FAQFeeds, pumps, diapers, weight, moods — and the charts that make sense of them.
Read the FAQInvite a co-parent or night nanny, send an invite code, revoke access — all from the Settings screen.
See how it worksWhere your data lives, how to export a CSV, and how to delete everything. Your logs stay on your device and in your iCloud.
Read the privacy policyTrials, receipts, pauses, refunds, and how to cancel without a fight. Managed through your Apple ID.
Read the FAQSync issues, a blank widget, missing logs, or feed reminders that never show up. We can usually fix it fast.
Email us about itThe short answers to the questions that land in our inbox most often.
Latchly is iOS-only for now and runs on any iPhone with iOS 16 or newer. There is an Apple Watch companion and Lock Screen widgets. We plan to add iPad support this summer; Android is not on the near-term roadmap, but we'd love to get there eventually.
You get full access to everything, including Pro features, for 7 days. You don't pay anything until day 8. We'll send you a gentle reminder two days before the trial ends so you can decide without feeling ambushed. Cancel any time in iOS Settings → your name → Subscriptions.
Yes. All personal logs live in your iCloud private database via Apple's CloudKit. We don't operate servers that hold your feeding data. See our privacy policy for the full detail.
Absolutely — that's what Partner Mode is for. One of you logs feeds; both of you see what baby is up to. Read more on the Partner mode page.
No — and no app should. Latchly helps you notice patterns, but we are not a medical device. If you are worried about intake, weight gain, or output, call a pediatrician or lactation consultant. See our medical disclaimer.
Yes. Settings → Data → Export generates a CSV you can save, email, or share with your pediatrician. We also have a "Pediatrician PDF" that summarizes the last 2 or 4 weeks in the format most doctors' offices expect.
Yes. Every log is editable or deletable — long-press it in the Today view, or swipe left in History. There is no "undo window" in Latchly; you can change anything, anytime.
Email hello@latchly.app. We read every message. Average reply time is about 12 hours during the week; a little longer on weekends.
Every email is read and replied to by someone on the team — not a bot, not a ticket queue. Tell us what's happening and we'll get back to you.
hello@latchly.appEmail us with a short description and, if you can, a screenshot plus your iOS version. We read every message and usually reply within a day.
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